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Discussion Starter · #1 ·
I have the Xtreme Revolution stage 2 intake and the left side mount broke
on a ride the other day. I wrote to the company without much expectation
and well .... this is what happened.

I've been enjoying your intake kit for about a year now. I went out on a ride
yesterday and the left side mount that bolts to the engine broke in half. I'm
not sure what to do being that its made of plastic. I'm wondering if you have
any options for me because I can't afford to buy the whole thing again.

Thank you,
Nate

and this is the email I got in return ...

Send it in with a note in the box with your name and address and I will
make a new one for you. Sorry about that mis fortune but I will make a
new one for you. Just pack it nicely and pack it well and ship it here and I
will fix it and ship it back to you at no cost.

Thanks
Jimmie

Talk about being impressed with customer service. I never expected that
kind of response, its great!

 

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Great to hear you got a reply back, I sent them an e-mail 2 months ago and still have not got a response. I was looking into floorboards.
 

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I got the impression when he says "fix it" he means I will make this problem right... Either way that is impressive after a year.
 

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Discussion Starter · #5 ·
Sounds good, but which, a new one or a repaired one?

"Send it in with a note in the box with your name and address and I will
make a new one for you. Sorry about that mis fortune but I will make a
new one for you. Just pack it nicely and pack it well and ship it here and I
will fix it and ship it back to you at no cost."


He says new one twice and a fixer upper once. :doorag:
I see what your saying but either way I'm happy with it. I'll gladly take a
new one or a free fix.
 
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