I'm a huge guy and have a massive head. It is sheer hell trying to find a comfortable helmet. I've found some that fit, but there are always pressure points or some other deficiency. Anyways, I went to the motorcycle show this year and stopped at the Arai booth, where a lovely young lady named Sarah-Monica Branch (seriously, she was like a model) promised me that not only could she find me a helmet that fit, it would be the most comfortable as well. So she sat me down, took a bunch of measurements, and started handing me shells to try. We narrowed it down to the Vector. Then she ripped out eight separate interior pads and started interchanging the sizes until we found the perfect fit. It took about half an hour. She then took down some notes and promised to email me when she had the size and color in stock. A few weeks later I got a call from my dealership that my helmet arrived (no obligation: if I didnt want it, I didnt have to buy it). The pads were all glued in, the visor area had been shaved down to improve my field of vision, and it fit perfectly. I was expected it to cost something extra for the custom fit, but it didn't! Sticker price (which happened to be 25% off). She had also included a dark visor as well! I couldn't believe it. So now I'm an Arai customer for life.