Hello all! New member

Update for those of you who have read the previous posts. Motorsports nation in Waterford CT is a terrible dealership. They really just want the sale and then happy to not do what they promise and take anything they can from you. Its the culture of their dealership. They were trying to lie to Suzuki saying the scratches were crate damage but I contacted Suzuki directly. Not totally happy with that experience either. Suzuki determined that it was not concealed crate damage and just told me that its between me and the dealership and they just wont get involved. So Suzuki customer relations is more like dealer relations. Now the dealer probably got in more trouble and they hate me even more. So if you plan on going there, just go somewhere else. Of the 6 people that I recently found out bought bikes there one had a neutral experience and 5 had really bad experiences. Thats pretty bad track record. Ill get my bike squared away by buying new parts painting and Ill just live with the rim scratches.

Here are some closeups of my new bike. I did not notice the rim until I got it home. (brought it home in a trailer) still 0 miles when I took these pictures. Heres the handlebars and rim.

Here is the radiator cover not clipped in.

This is the right and left radiator covers. All scratched. The image looks out of focus but thats just because the screw is stripped out. Its not a hex anymore. Its just rounded. I have new handlebars on the bike already and a new front fairing too. I polished out the tank scratches and a scratch on the tail by hand so that part is taken care of. The black parts are harder to polish out.

Zoom said:

I would like to say that it is unbelievable, but obviously it's not. You have much more patience than I do too, I think I'd be right out in front of the place with the bike and showing it to everyone that was going in. Or contacting a lawyer. It's ridiculous that you pay for a new bike and then get something that screwed up. More power to you for having the fortitude to go ahead and fix it bro.

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Thanks, At this point I know the dealer is not helping me so I really have no choice but to do it myself. Lesson learned. I will go with any friend of mine to help them get a new bike.
Those guys will get what's coming to them someday. In my business, when there is an issue, I handle it totally differently. For example, if there is a problem with a window, lets say the glass is scratched. First thing I do is order another window and get the replacement coming. The homeowner does not even need to know whose fault it was. If it was the factory, the delivery guy, or my installer, that is irrelevant to the homeowner. I'll sort that out on my own and if it was my installer, then I will be the one that pays for the window. I would explain the situation honestly and actually compensate my customer for the inconvenience, if there is any. That's how I do business and that's one of the reasons why I will be in business until I retire. Someday this dealership will go out of business like all the other locations that they have had.

On a happy note- now that Ive fixed everything myself, here are some pics.




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