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Discussion Starter · #1 ·
Took my 109 to the dealer to have some work done and first service yesterday. Stopped in today to check on progress as it is raining like mad and don't want to get wet so i told him i will pick it up Wednesday. My bike is sitting just inside the door and as i walk in i see a ding in my tank. I know this wasn't there before as I inspect paint for a living and would have noticed this right away :realmad: I did mention this to the service manager and as predicted stated that it was there when i brought it in. Anyone have any suggestions on how i can handle this or am i better off not trying to fight the power :dontknow:
 

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If you didn't do a walkaround with a tech when you dropped it off to document clean paint, then it's merely a he said/she said situation. Your word against his. Unfortunately, you can't prove that it wasn't there beforehand. I guess it will depend on how much they want to keep your business. A good shop would probably fix it to prevent losing a customer.
 
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I normally go over the bike, especially the paint before I take the bike in, and then when i drop the bike off I tell the tech that I am dropping the bike off with no scratches, scuffs, or dings and just ask that it come back that way.

When i took my wing in for the re-weld it came back with a broken bolt, cruise control did not work, ring of fire did not work and rear lighting did not work. When I complained about it, to my surprise they quickly apologized, accepted full responsibility and took care of every bit of it. Shocked the heck out of me, but took care of it.

I would talk to your dealer and tell him your situation. I have found that being calm at the beginning of the conversation is always key. Explain how particular you are about your bike. How you are sure it was not there when you brought it in. And then see what they are willing to do. If they continue to not want to do anything, then go to the owner and see if he is willing to do anything. JMO
 

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When I had the 600 mile service done I had to drop the bike off in the a.m. Both myself and the service manager did a inspection of the bike to check for any damage and both of us signed the inspection checklist. Most good dealerships want to protect their a$$ as well as the customers.
 

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Discussion Starter · #5 ·
Thanks for the feedback guys as next time i will do a walk around unfortunately for me i did not do it this time and it looks like it is gonna cost me :redfaced:, the bright side it looks like a new paint job is called for :bigthumbsup:
 

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Discussion Starter · #6 ·
You know i didnt think of that, {trying to convince the boss that i really need to paint it now, lol} :D
 

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Before dropping $ on bodywork and paint, consider (PDR) paintless dent removal. I actually own a company and we do motorcycle tanks and fenders from time to time. They have a high degree of difficulty and require a great deal of experience. In the hands of the right master tech, many dings and dents can be repaired flawlessly. My company is Go Dentless, Inc (www.godentless.com) if you're in the Washington DC or Detroit areas. Otherwise, send me a note with your location and I may be able to recommend someone in your area.

Your dealer might even know someone. We get called out to motorcycle service centers more often than you might know. Good luck working with your dealer.

P.S. Not trying to advertise...just trying to help. We are plenty busy.
 
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I tried that,,we(at the shop)had a hail damaged car come in for some work,,dent wizard came out ot fix the damage,,while there,,asked him about my dent in the side of the tank... said it was double lined (usually go from the inside to help push the dent out).he tried the sucker ,glue method with no luck...Geez... :(
 

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You're right. Unfortunately, not every tank or dent is a good candidate. We get to about 75-80% of the damage presented to us. If the dent is too deep, too sharp, really stretched, or travels across too much of the curvature/bodyline of the tank, probably can't get it 100% with our process. Even though we are automotive specialists, we never turn down an oppurtunity to look at it first.
 

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Discussion Starter · #10 ·
109er thanks for the info as i will be calling you to find out more. I do have to say it is a very small shallow dent that has maybe a 1/4 crease. The average person probably would never see it. it is about half way between the seat and the speedo trim plate on top of the tank. Being that i am a painter and inspect paint for a living it jumps out at me.
 

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I called Dent Wizard today for mine that I dropped last week. Good size dent that I wanted pulled a little before my shop fills and customizes next week. They said they don't do bike tanks because of the 'friction'. I heard from good source rubbing dry ice on ding makes it contract and 'un-pop'. You may want to try that. Mine needs a little more muscle. I'm open for suggestions.
 

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Hope mine doesn't come back from dealership damaged! It's been there for 1 1/2 weeks now and I didn't do an inspection with them when I dropped it off. Hope I don't have to learn the hard way!! :confused:
 

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dicarlos - Dent Wizard is not known for specialty repairs. You need to contact a highlly experienced independent tech or a tech from a small co. Best way to find someone really good is to either talk to a couple of used car dept sales managers in your area...most are nice enough to provide you contact info of the tech they use, or check out www.dentnetwork.com and try and locate a tech in your area.

As for dry ice, at best, it has only minimal results on very soft dings in very soft metal. Most damage needs to be repaired by a master tech who essentially will reshape the metal by hand. Chemicals, suction, dry ice, etc...no good...especially on motorcycle tanks.

Hope this helps...good luck!
 

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Thanx,
The guy I ended up taking it to will fill it paint it and add some custom painting for such a low number it's rediculous. He basically feel in love with the bike and wanted to paint it badly. He's guaranteeing the work for 7 years and what he's charging it wouldn't matter anyhow. He's not removing the tank but my gas guage is not working right. Tanks aren't even available yet. I may just order another tank when they're available and swap it out and have an extra that I'll fix the guage when I swap it. I'll probably have better paint ideas after I see the first one. Progressive is covering my butt big time anyhow.
Not a bad ending to a tough moment.

........what til you see the paint job. Subtle but very sweet.
 

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Man, sorry to hear about your misfortune! Brought my baby into the dealer today for the 600 mile service. All went well. Did not think about doing an inspection when dropping it off, and thank you for sharing this experience as I know I will insist on an inspection on any future dealer visits. Not sure about your location, but here in southern Louisiana we have several dealers, so if this happened to me, I'd really press them on taking care of the repair cost verse the chance of loosing my business!

Good luck!
 
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