Here are the facts of life concerning dealer service departments. I work at a dealership the sells Honda, Suzuki, Kawasaki and Yamaha motorcycles and ATV's. You can not imagine how hard it is to keep up with all the technical bulletins that we get in. Most dealers have a set up guy that preps the bikes for delivery to the customer, he checks oil, fills vehicle with gas, charges the battery, drains fuel system, check collant,etc starts the bike and cleans it up. Technician then fills out pre delivery form and checks things over before he delivers bike to the customer. Prior to this we have one man that removers crate and assembles the vehicles and checks for any shipping damage, they are then stored in warehouse until needed on the sales floor. We all take great pride in our work and do out very best to deliver a completely preped vehicle to the customer. We are all aware of the M109R oil filling procedure and tell all purchasers to read the owner manual concerning checking oil in the bike and at that time go over it with the new owner. We have had 1 overfilled M109R, due to customer having a brain fart and adding oil to cold engine. During first service we change oil, oil filter, rear end oil and check torque on front and rear axles, handlebars, switches and engine mounts, check brakes for proper operation (not just M109R but ALL vehicles). In short if you get an overfilled M109R from us it did not happen at the dealership, you had to add the oil. The M109R is a fantastic cruiser with massive power, great brakes and very good handling, enjoy it and do not add oil to a cold engine. Tell your Harley friends to bring ther stock bikes and money to the drag strip. Stock bike against stock bike the M109R will simply smoke any other V twin cruiser around.