My outlook on this company has changed. I'm struggling with it to not let my perception of my bike be affected, but it's tough. For those that don't know, I've been without my bike for nearly a month now. A couple of days ago, they finally figured out the ECU (the computer brain that runs the thing) failed. I was really happy just to know that they figured out the problem, and that I'd be able to ride soon. Then, I was notified by the dealer that Suzuki wouldn't cover replace it under warranty because I had a Power Commander on it. $1200 is my bill.
The dealer played like they were on my side, and supported that the aftermarket part wasn't the problem, to my face at least. They told me to call Suzuki coorperate.
I called Power Commander, to see if they could offer any assistance. They reassured me that there is protective circuitry that doesn't allow current flow in the reverse direction, and that it's impossible for it to affect the ECU, much less damage it. They are looking into it.
I tried to call Suzuki cooperate to hear it from their mouths, and see if I could convince them otherwise. Coorperate is protected by a customer support shield that will not let you talk to any of the techs that were involved, nor any of the management (I asked to speak to both). The CSR I spoke with told me that it was my dealers' opinion that the aftermarket part caused the defect...so, I get the run around. I informed her that they'll be contacted by JAG (our version of lawyers).
Evidently they called the dealer back to get all their ammo, then I recieve a call from a guy claiming to be the CSR manager, although he sounded just like a lawyer trying to scare me. He said that my aftermarket exhaust didn't have a catalytic converter, and therefore was illegal. He said that Suzuki will take no part in anything illegal that I was doing. He also claimed that since I had the SET actuator "wired up to the frame" (it was clamped to the frame, not "wired") that it could have caused the ECU to fail as well, besides just the power commander.
Both the dealer and Suzuki know that the Power Commander didn't cause the fault, but thier policy is that the customer is guilty until proven innocent because it's only about money to them.
I'll be taking this to court. The law (Magnusson-Moss Act) is in our favor. But, they want to make everyone go through hell first because it'll discourage most folks. It's unfortunate. This bike really meant a lot to me. I saved up for it while I was over in Iraq, and paid cash for it as a present to myself when I got back to celebrate makin it home. I put a lot of love into it, as anyone who's seen me with it can attest. It was the nicest thing I'd ever bought really. Then, to have Suzuki do this to me is like a slap in the face. The whole romance with the bike is dead now, as it just serves as yet another reminder to how immoral our business practices have become, and to how I gave money to them.
Anyways, I'm not posting this to rant, sorry. I'm posting this as a warning to anyone else out there that have modified their bikes in any way...
1.) If you modify your bike at all, including small mods like exhaust, intakes, and power commander...make sure that you do so only in a way that you can return the bike completely back to stock first.
2.) If you've done any mods to your bike, return it to stock condition before returning it to the dealer, and keep your lip zipped