So Philip, after some emails and a phone call, I am a considered a non-responsive vendor that is only after your hard earned money?
I was hoping you weren't one of 'those' forum members that black mail vendors to get what they want.
After our phone conversation last week I thought we had this all taken care of. You seemed satisfied when I offered to replace your Stealth Intakes under warranty even after you told me that other parts from other vendors had fallen off your bike due to the type of roads you were riding. When we parted you were going to check on the attachment points and try repairing your chrome covers.
Then I receive an email the next day that reminded me of a Dr. Jeckel and Mr. Hyde syndrome. Trashing the Stealth Intakes and how you think these parts are junk and you wanted a full refund, not a replacement.
The next day I left for a motorcycle trip and didn't get a chance to complete my email response and send it, as I was preparing to lead 14 biker couples on a 3 day getaway.
Then I see you jump on the forum and start your trashing campaign.
Just so you don't forget, All of the products I design, manufacture and sell have a 2 year warranty and I stand behind what I create!
You were offered replacements at no charge, even though it appeared you did not install them properly. You call them flimsy yet they are made from High Strength Black Lexan are computer cut and vacuum molded. They also have custom designed, expensive, extreme top K&N air filters that are for the C109R only. I have had my intakes on from day one, 4 years now, and logged up over 26,000 miles over every kind of road and weather imaginable, I live on a gravel road which I ride almost daily. Mine are taken off and on more than any other for many reasons and not one bolt has come loose, nor one crack appeared. There are hundreds of the Stealth Intakes out there worldwide and outside of a couple design issues with the M90's early on there have been no issues. The M90's we sent were followed shortly after with a 'Technical Service Bulletin' to ALL customers asking them to inspect their Stealth Intakes for stress cracks and offering a free replacement, no questions asked, before it became an issue.
That is the kind of Customer Service we offer daily at GMan Industries, and did with you. You chose to say one thing on the phone then turn manic the next day trashing me, my products and my customer service. It's a shame that customer service and the integrity it requires isn't required to go both ways.
My offer of full replacement still stands, even though it goes against my better judgement. I expect you will continue to trash my products even if I send you a replacement and you install it correctly.
My email
GMan@GManIndustries.com and my phone 1-855-864-4626 are still available if you chose to take me up on the free replacement I have offered you from the start.