BMS Repeat Offender Problem

[xXxSilveradoxXx]

In January I ordered up some Repeat Offenders from BMS. I always liked the look of them, thought they would go well with a swingarm for a 300 rear tire and I also loved how it sounds. Anyway, after a month with no pipes and no word I decided to call them to see what's up. I guess they've had problems with the shop that actually makes these pipes and we're thinking about making them in house. Every month I'd call BMS on or around the 1st for an update. Finally, they shipped out on July 6th. When I got them I noticed that the welds appear to be cracked or not completely welded. I sent BMS this E-Mail and pics:

I've got a problem with my Repeat Offenders for my M109R. While unpacking them, before unwrapping them from the bubble wrap, I noticed that one of the welds appears to be cracked or not completely welded. I've attached a couple pics that should be high definition for you guys. I'm not sure if you'd like me to completely unwrap them and check the other welds or if you'd like me to just send them back for an exchange.

Pete






I promptly received this in return:

Hi Pete,
The welds on the exhaust are ok. The reason that you see some of those edges are due to the step up from one pipe to the other. If the weld to meet one pipe to the other were to be completely ground down, then the pipe would be very weak at the joint. I assure you that you will not have any problems with it.

Danny Ayala
General Manager

Needless to say, I'm pretty pissed. I'm debating between trying to take this further with BMS or just having a friend of mine, whose a professional welder, lay some welds over their **** work and get it re-chromed. What do you guys think?

[NSRiar]

Needless to say, I'm pretty pissed. I'm debating between trying to take this further with BMS or just having a friend of mine, whose a professional welder, lay some welds over their **** work and get it re-chromed. What do you guys think?

Get the buggers to fix this chroming is gonna cost you arm and leg. plus you paid for good part not for a broken one.

[TRod]

The top pic looks okay. That "crack" is just where the weld ends after they ground it. But, the bottom pic looks nasty. It's a little hard to tell but it looks like they just didn't weld it all the way across.

I would be packing them back up and sending them in for another one.

[SEMAJ]

HELL to the NO!! from what I know now, you got to hold people accountable or everyone will continue to get shoddy work.

[xXxSilveradoxXx]

The top pic looks okay. That "crack" is just where the weld ends after they ground it.

IIRC both pics are from the same spot, just different angles. I'm going to call them up tomorrow and tell them that I'm sending it back for an exchange. Those welds are unacceptable.

[NJDEVIL]

If that was their explanation, then F that I would not even want an exchange-just a refund!

[1SWT9]

I have a set. The weld broke on mine. Had a friend weld it back up and we wrapped them. I like the looks of them wrapped as well as I did all chrome. But of they are cracked right out of the box, I'd be really pissed. Especially as expensive as they are.

[Wjduke]

I accepted something that was received in less than stellar condition and I kept it. Every time I look at the thing, I'm sorry I didn't return it. I emailed them and they denied the shoddy packaging that caused the damage. Definitely send it back, you won't be happy otherwise.

[xXxSilveradoxXx]

Sorry I haven't updated this in a couple weeks. I called up BMS last Friday and talked with Mark. He seemed ready to help, told me that they'd take care of the problem and get a new set out ASAP. The only thing he asked was for me to send some pics to internetsales@browardmotorsports.com, which I did. I sent him this:


Hello Mark, this is Pete Mann. My e-mail, fusion10@hotmail.com, was hacked so I'll be using this one. When/if you reply please put in the subject "Attn: Pete Jr." While I was unpacking my exhaust, before unwrapping them from the bubble wrap, I noticed that one of the welds appears to be cracked or not completely welded. I haven't unwrapped them from the bubble wrap that was taped around the pipes yet. I figure I shouldn't since I'll be shipping them back. I've attached a couple pics that should be high definition for you. The pics are of one weld on the pipe. I can get more pics if you'd like but in my opinion it's not necessary.

Pete


I sent him the two pics from earlier. It got weird when I got a reply yesterday:


HI Pete,
See below. I sent you an e-mail about the exhaust weeks ago. I guess you may not have received it due to your e-mail getting hacked.
Danny Ayala

General Manager


Below that he had a copy of the e-mail he had previously sent me. I'm getting pretty pissed now, the General Manager blocks me again... I'll admit I'm getting pretty pissed at this guy and am debating about which move I'll make:

#1. Give the General Manager the benefit of the doubt and assume he doesn't see the **** work on the welds. This would mean I would contact the General Manager one more time with some more pics (I'll post below) and try to make it right. If this doesn't work I'd automatically move to #2.

#2. Bypass the General Manager completely and call the owner of BMS. After a few minutes on Yahoo! I found out the owner of BMS is Sam Nehme. I haven't been able to find a phone number but I have found his and his wife's FaceBook pages.

I'm leaning more toward option #1. I'm thinking I could send him some more pics there will be no doubt that he sees the workmanship and then call him. If I did that I'd also record the call, that way, if it isn't made right (exchange or full refund) through the General Manager or the Owner, I'd be able to post it up on YouTube.

What do you guys think?

More pics.

[NSRiar]

At one point iw as given run around by Samsung for my 24in lcd monitor for pc. I ended up writing email to their president,CEO and all the emails i could find plus daily calls to their customer service and then their corporate office i ended with two monitors.

Contact the GM and tell him you also needs Sams contact. Send a facebook message to owners wife and explain your problem in polite manner ask for Sams number or email.

I would also threaten BBB action if nothing happens contact them and post it on Craigslist and youtube. Plus leave it in your facebook page. I am pretty sure few of us here would not mind sharing this problem on our facebook page too. Internet is pretty great medium to put your message across. There is also one show on ABC tv where they show shoddy workmanship and cheats if i am not mistaken thats on early morning . Give them your detailed story and ask them to air it. I would think so much publicity will make these guys bend backward for you. I know so far i have always won with shoddy guys. Once it becomes a matter or principle dont back down. Worst case you do have your credit card company to dispute and send it back for refund.

Show them that todays consumer is not to be taken for granted. Just on other post company was talked about and i think one of their VPs responded back to help and make things right. Its is a very small place this thing they call internet.
All the best.

[xXxSilveradoxXx]

Thanks for the advice man! Every little option or idea helps out tremendously! I've sent out an e-mail to the General Manager, Danny Ayala. But, before I get to that, while looking at his last e-mail to me I noticed that it was addressed to me, samn@browardmotorsports.com (who I think may be the owner, Sam Nehme) and to mark@enginesdirectfreight.com. In a sneaky move made by me I copied both the other addresses and replied to all three of them. So, not only will Danny Ayala get this e-mail but so will samn@browardmotorsports.com and mark@enginesdirectfreight.com! Here's the e-mail:


Danny,

Unfortunately I do have a problem with the pipes, aesthetically. They may not crack anymore once installed on the bike but I'll never know. I will not install these pipes on my bike with the way they look. I've attached five more pictures for you. I'm hoping that you didn't see the cracks on the previous pictures, instead of just not caring. One of three things need to happen:

1. An exchange in which I do not pay for return shipping or the shipping of the new pipes.
2. A full refund in which I do not pay for return shipping.
3. I need the phone number for Sam Nehme, the owner of BMS, so I may discuss the situation with him personally.

I apologize for the tone of this e-mail in case you honestly didn't see the cracks in the original e-mail. Nonetheless, one of the three things above still needs to happen.

Awaiting your reply,
Pete Mann


I've also attached the five pictures from above so we'll have to see what happens. If I don't get a reply by Tuesday I'm going to call up the General Manager, Danny Ayala, and I'll record the call for our amusement.

[She's real fine my 109]

If you end up eating pipe. Tell your buddy that welds to use stainless rod. No need to chrome. It flows real well with low heat so you don't pock holes throw the pipe.

[xXxSilveradoxXx]

If you end up eating pipe. Tell your buddy that welds to use stainless rod. No need to chrome. It flows real well with low heat so you don't pock holes throw the pipe.

After yesterday's e-mail, eating pipe may not be on the future menu for me.

The GM's reply from today:


Hi Pete,
I have no problem sending you a call tag if you are not content with the exhaust.
What’s the best phone number that you could be reached on Monday?

Danny Ayala
General Manager


This was my reply:


Unfortunately I have school all day Monday and Wednesday. Tuesday or Thursday would be best for me. If neither Tuesday or Thursday works for you I could call you Monday but it would be between classes.

You could either call my work at (***) ***-**** (please ask for Pete Junior)
-or-
my cell at (***) ***-****

Thank you,
Pete

[WIDE LOAD]

Very poor craftsmanship they should rush to replace them .They should be

[Schmoof]

Don't be afraid to send them all a link to this page if they don't continue to cooperate...

I recently ordered a Cobra round sissy bar and the first one was damaged... someone dinged the chrome pretty hard leaving spider cracks and a small chip of rust and then proceeded to wrap the part up in bubble wrap and newspaper and shipped it out the door anyways. Stuff happens, whatever... I contacted the re-seller who I purchased it through with an email and some photos of the damage and they promptly replied with an apology and a return label for UPS to send it back. I was told that when the saw that tracking number was active showing I has sent the first one back, a new one would be dispatched... well that did not happen so a week after they had received my first return I called my re-seller and they said that the distributor never sent one out, apologized, and got one out the door the next morning with a new tracking number... annoying but no big deal.

A week later I got my 2nd sissy bar and guess what? Damaged again! This time it was under the chrome, a big squiggle / crack and they sent it out to chrome anyways... wrapped it up in bubble wrap and newspaper and shipped it out!

I contacted the re-seller again, with more pics, and they were shocked that I got one never mind two in a row and again provided with me with a return UPS label. They asked if I would like to have the 3rd part sent to them first for inspection instead of being drop shipped and I said no I will take my chances, 3rd ones the charm! Well they actually talked to the distributor and had them open the 3rd package and inspect it before it left the warehouse, and they said it was perfect so on it's way to me it went.

3rd one was mint, and was then installed on my bike... the re-seller was very easy to deal with and didn't give me any hassle. Cobra should have never let these parts out the door, and by doing so not only annoyed their customer but they cost their distributor / re-seller partners probably $50-75 in shipping fees that is most likely more than they even make on the sale of one of these parts.

You should ABSOLUTELY NOT settle until you get what you paid for and are happy or you get a full refund. I never settle, and I am always happy because of this... I treat people with respect and they always give me what I want.

If they don't I go with the refund and they will never see another dime of my money... and I make sure they know why.

[xXxSilveradoxXx]

Unfortunately my patients in nearly run out. It's been a week since General Manager Danny Ayala promised to call and there still hasn't been any word from him. I don't have time to call him Monday since my day will be filled with work and school so I will call him Tuesday. In my opinion this has gone on long enough.

[Tigz]

with this much BS, i would have called the CC company and told them dilema and ask for a credit. Most credit card company will be more than happy to refund your money. you have all the docs needed to prove that you tried to rectify the problem, but the company isn't making any effort to correct the problem.