Has anyone had a problem with Oneida Suzuki customer service? I ordered a master gasket kit from them for 150.00 and I did receive it. I had emailed them before the order to make sure it was a master kit with EVERY and o-ring I would need for the tear down and rebuild. The said that it was. I and putting the engine back together and I have had to go get a few o-rings from the hardware store because they were not in the kit. No biggie. But now I am putting the heads on and the head gaskets and not right. The are head specific and only go on one way so there is no way to mess that up. But some of the holes are not punched and a couple of the water jacket holes are not punched also. This is only on one gasket. The other is fine. First, the number on Oneida's web site only sends you to the contact email page they have. So I filled it out with all the info and I get an email back stating "The gasket sets sold by Suzuki offer the general items needed to do a motor tear down. Items not included in the kit need to be ordered separate.Thanks
Well it was supose to be a complet kit, atleast that is what they told me. And DUH!! if it is not included, you need to get it seperatly. But that was not the issue. He didnt even metion anything about the head gaskets. So I have to go back to the page and send again. And I get a different rep who doesn't know what is going on saying I didn't give them enough info. lol So The third time I send everything again and I get a 3rd rep who say I might have it on the wrong head or backwards. Buty if I don't send the whole kit back and they will send it to the Suzuki warehouse they bought it at and have them check it out and IF it is the wrong one they will send me the right ones. LOL I have the engine mostly back together and they want ALL the gaskets back to do the RMA! What a crock of BS!!
Ok done ranting...
I am going to find another set of head gaskets so I can get my bike back together.
JUST PISSED OFF.